Refund Policy

Because each watch is assembled to your exact configuration, custom builds are made to order and aren't eligible for a change-of-mind return once assembly has started. If you need to change or cancel, contact us as soon as possible — we'll always try to help before your build goes to the bench.

If your watch arrives with a manufacturing defect or is damaged in transit, we'll make it right. Reach out within 14 days of delivery with your order number and a photo, and we'll arrange a repair, replacement, or refund.

Movement defects under normal use are covered by the 1-year warranty. We'll repair or replace the affected piece at no cost; you cover return shipping to us, and we cover shipping it back.

Approved refunds go back to your original payment method. Once we process a refund, it typically takes 5–10 business days to appear, depending on your bank or card issuer.

Message us through the contact page with your order number and a short description (and photos for any defect or damage). We'll reply with next steps, usually within one business day.